Playback Error

I like this app....when it works. A large amount of the time I get about 20 min into a show and I get "playback error". If it will resume, usually only minutes later "playback error". We are using your fastest internet service. Upgraded our modem last year. This happens whether there are four people online or one...so Im guessing its not the internet but the app? My neighbors are all switching to Google. With what we pay...Im wondering if we should follow.

Tsmileygal about Spectrum TV